Privacy Policy

Welcome to ChatyShop — a chat-first, AI-powered shopping and service discovery platform (“we,” “our,” or “us”). This Privacy Policy explains how ChatyShop collects, uses, protects, and shares your information when you use our website, mobile app, or connected services (collectively, the “Platform”). By using ChatyShop, you agree to the collection and use of information in accordance with this Privacy Policy.

Last Updated: October 5, 2025Version: 1.4.0

1. Overview

  • ChatyShop provides a multi-platform, chat-based shopping and service experience powered by AI integrations.
  • We connect with verified partner APIs to display accurate product, booking, and pricing information.
  • ChatyShop does not sell user data, does not misuse affiliate APIs, and complies with applicable privacy and data protection laws.

2. Information We Collect

We collect only the information necessary to operate and improve our services.

2.1 Information You Provide

  • Account Details: name, email address, phone number, and login credentials.
  • Profile Data (optional): preferences such as language, region, and shopping interests.
  • Wallet & Transaction Data: internal wallet activity, balance credits, redemption requests.
  • Support Interactions: chat or email conversations with customer support.

2.2 Automatically Collected Information

  • Device Data: device type, OS, browser, and unique device identifiers.
  • Usage Data: clicks, searches, chat interactions, and session duration.
  • Log Data: IP address, time zone, and access timestamps (for security and analytics).
  • Cookies & Local Storage: used to remember preferences and maintain secure sessions.

2.3 Data from Partner APIs

  • Fetch product, price, or availability information.
  • Verify completed transactions for wallet credit eligibility.
  • Display offers, deals, and promotions.
  • No sensitive partner data or affiliate identifiers are exposed publicly.

3. How We Use Your Information

  • Enable chat-based search and shopping.
  • Process and verify orders or bookings through partner APIs.
  • Manage wallet balances, offers, and user credits.
  • Personalize recommendations using AI models.
  • Send notifications, updates, and promotional alerts (with your consent, where required).
  • Prevent fraud, ensure compliance, and maintain platform integrity.
  • Perform analytics and improve the product.

4. AI & Personalization

ChatyShop uses multiple AI systems responsibly to enhance the user experience.

AI ProviderPurposeData Handling
OpenAIChat interactions, product recommendations, conversation flowAnonymous text data; no personal identifiers sent
AlgoliaIntelligent search and result rankingQuery text only; no private info stored
PyTorch / TensorFlowInternal recommendation & behavior analysis modelsAggregated and anonymized datasets only

We do not use AI for profiling, discrimination, or automated decision-making that impacts your legal rights.

5. Wallet & Balance Data

  • Wallet balances reflect internal platform credits and rewards from verified partner activity.
  • Data stored includes transaction IDs, amounts, timestamps, and partner confirmation status.
  • Wallet records are encrypted and viewable only to the user and authorized admins.
  • Redemption and withdrawal logs are securely stored for compliance verification.

6. Cookies & Tracking

ChatyShop uses cookies and local storage to maintain login sessions, store preferences, track performance analytics, and prevent fraudulent activity. You may disable cookies in your browser, but some features may not work properly. We do not use invasive tracking, fingerprinting, or third-party advertising cookies.

7. How We Protect Your Data

  • AES-256 encryption for stored sensitive data.
  • HTTPS/TLS for all data transmission.
  • Tokenized authentication and rate-limiting for API calls.
  • Encrypted storage of partner API keys and access tokens.
  • Strict role-based access control (RBAC) for admin operations.
  • Comprehensive logging and monitoring for auditing purposes.

8. Data Sharing & Disclosure

  • Infrastructure & Service Providers: hosting, analytics, email delivery, and payment gateways (contractually bound to protect data).
  • Partner APIs: only what’s necessary for transaction confirmation and product lookup.
  • Legal Requirements: to comply with law or lawful requests.
  • Business Transfers: in connection with mergers, acquisitions, or asset sales (with notice where required).

We never sell, trade, or rent user data to advertisers or third parties.

9. Data Retention

  • Account & wallet data: retained while your account remains active.
  • Logs & analytics: typically up to 12 months.
  • Legal/compliance records: as required by law.

You may request deletion of your data under the Right to Erasure (see Section 10). Some data may be retained where legally required or for dispute resolution.

10. Your Rights

Depending on your jurisdiction (e.g., GDPR / DPDP), you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate data.
  • Request deletion of your account and related data.
  • Withdraw consent for non-essential processing.
  • Request export of your data in a portable format.

To exercise your rights, contact privacy@chatyshop.com. Requests will be processed within the legally required time frame.

11. Children’s Privacy

ChatyShop is not intended for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has registered, please contact us for immediate deletion.

12. Third-Party Links

ChatyShop may display links to external sites (e.g., e-commerce partners, travel providers). We are not responsible for the content, security, or privacy practices of third-party websites. Review their privacy policies before completing any transaction.

13. International Data Transfers

Your data may be stored or processed in data centers located outside your home country. All transfers are handled in compliance with applicable privacy laws and secure data handling practices.

14. Admin Access & Compliance

ChatyShop administrators have limited access for operational purposes such as verifying wallet balances, investigating fraud or abuse, and reviewing analytics/performance reports. Every admin action is logged and monitored to prevent unauthorized activity.

15. Policy Updates

This Privacy Policy may be updated to reflect new features, integrations, changes in data protection laws, or platform/API updates. Users will be notified of material changes within the app or via email where feasible.

16. Contact Information